Samsung RFG297HDRS Stainless Steel 29 Cu Ft French-Door Refrigerator

Not very happy

This has not been a very good experience overall. First of the delivery team damaged the refrigerator during the install. This is a very large unit, and they had difficulty getting it into the 36” door. This is the largest standard exterior door in most homes. They should have protected the sides with cardboard. Then they really didn’t seem too familiar with the setup. If I hadn’t insisted,...
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This has not been a very good experience overall. First of the delivery team damaged the refrigerator during the install. This is a very large unit, and they had difficulty getting it into the 36” door. This is the largest standard exterior door in most homes. They should have protected the sides with cardboard. Then they really didn’t seem too familiar with the setup. If I hadn’t insisted, I don’t think they would have leveled the unit. This is all the good news. After the first three days, the unit would not cool down any cooler than 39 degrees. I called Samsung and they agreed to replace the unit. The second unit was delivered on Friday April 5, 2013 and it had two dents in the side right out of the box. I refused that unit, and now I am waiting on the third unit to be delivered. Hopefully it will be delivered damage free and it will work correctly. Overall Samsung customer service has been excellent, but I am very dissatisfied with the delivery quality and performance of the unit. Hopefully the third one will be the charm

By NotHappy on Home Depot - Apr 13, 2013

Great Refrigerator

Strengths: Plenty of room. Easy access to all shelves and compartments

Weakness: Limited room on the shelf where the upper ice maker is located

We were able to buy this refrigerator at a significant discount on "Black Friday" but even without a discounted price it is well worth the money.

By anonymous; - Feb 7, 2013