Crutchfield

Crutchfield reviews

Outstanding
Outstanding: 9.5/10
310,617 customers have rated this store since 1996
Customer Certified
Crutchfield
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online: advisors@Crutchfield.com

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.4 /10
Reviews

Customer reviews for Crutchfield

  • 10/10 Review by: Fire Ninja

    I've always loved Crutchfield and their reliability on ordering exactly what I need to fit my vehicle. Their customer service has always been on point and I will continue to order from them in the future for my car stereo needs.

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  • 10/10 Review by: NobodyP

    Crutchfield is great. The only problem I have is their rewards program doesn't work at lleast for me. This will be my fourth order on my account but my reward points only reflect that I've done "one" order. I've emailed them about it, and I think...

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  • 10/10 Review by: Jake

    very good website, lots of my friends use this site as well.

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  • 10/10 Review by: jonguam

    Crutchfield is AWESOME! I have been recommending Crutchfield to everyone I know interested in audio equipment. I even encourage people who aren't looking for audio equipment, to visit the site just to see what Crutchfield has to offer. Hopefully...

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  • 10/10 Review by: Roger

    Am always happy to talk to your pleasant phone support guys.

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  • 10/10 Review by: Sam

    I like the variety and prices, works well with my tastes and budget.

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  • 10/10 Review by: Deb

    Fast, easy and very informative. I was referred by a frequent purchaser from Crutchfield.

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  • 10/10 Review by: Verified customer

    I know Crutchfield to be an outstanding online electronics store. I have had several occasions to talk to different employees over the phone. Every employee seemed to know there job with outstanding accuracy and effecency in there respective...

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  • 10/10 Review by: WILLIEMEN1955

    IS A VERY GOOD COMPANY

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  • 10/10 Review by: Dan

    Love the free installation kit and no sales tax

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