Crutchfield reviews

Outstanding: 9.5/10
308,483 customers have rated this store since 1996
Customer Certified
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online:

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings


  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.7 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.4 /10

Customer reviews for Crutchfield

  • 10/10 Review by: Verified customer

    Great experience definitely will be shopping with them again

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  • 10/10 Review by: Mike

    Using my Discover Card's points to buy a Crutchfield Gift Card help save even more money on my purchases. Crutchfield's own reward program saved me another $21 too. Looking forward to receiving my package.

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  • 10/10 Review by: Schmeet

    Been a customer for years, always better than expected.

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  • 9/10 Review by: Vinyl Madness

    Great products. Easy shopping.

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  • 10/10 Review by: Andy


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  • 8/10 Review by: Ted

    I haven't got it hooked up yet but I am looking forward to the new features of the new car stereo. IE backup camera, video, and phone.

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  • 10/10 Review by: Pete

    Website is awesome and product details and ease of finding which items fit vehicle is spectacular. The best part are the miscellaneous installation items that are included with purchase, takes all the guess work out. The only issue I had at checkout...

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  • 9/10 Review by: DougF

    Bundling installation gear w/ car stereos is brilliant

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  • 10/10 Review by: Russ

    I am surprised at how quickly and relevant my selections were to each item I searched for. Way more easier than amazon or ebay. Thank you for being a new option for me.

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  • 10/10 Review by: Matt

    Great site! Great support over the phone!

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